West
Green Site 0844 4773041Administration
Practice Administration
| Practice Manager | Mr. Martin Pope | ||
| Finance Manager | Mrs Lynne Trettin | ||
| Secretary | Mrs Marilyn Watts | ||
| Patient Services Manager | Mrs Diane Cox | ||
| Test Results | Prescriptions | ||
The test results for laboratory investigations and X-Ray reports may be obtained after 11.30 am, during the working day, Monday to Friday.We do recommend you to check with reception staff, that your results are back, before you make the appointment, to come and discuss with your doctor. Please note that the investigations arranged by the Hospital Staff are not sent back to us as they always go the initiating clinician who ordered the tests. |
Please request your repeat prescriptions in the tear off slip, which has your medication list and the review date printed before you can have further repeat prescriptions. This would give your doctors an opportunity to reassess your requirements according to the clinical needs. This ensures that your health is always in an optimum state. We would prefer the repeat prescription request to be a full working day notice in advance so as to process your request after consulting with the doctors. |
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Appointments
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Patient Services | ||
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The surgeries on both sites have appointment systems, all our clients are advised to make appointments well in advance to avoid disappointments. We would also like to have cancellations notified at least a day in advance as the available space could be allocated to another patient. We are introducing telephone consultations on self limiting minor illnesses and your call may be answered by our Primary Care Team or The Duty Doctor and based on your symptoms a management plan would be initiated. If it is clinically appropriate, you would be invited to come to the surgery in most situations. Home Visits are allocated based on Medical Reasons rather than by rights. Social reasons [ No transport, taxi fares, no one to look after the remaining children, too cold to come out in this weather!] are not valid reasons. |
The quality of the service that we are providing is being constantly monitored. We always do welcome positive and negative experiences that you have encountered while using the service. We also have an internal complaints procedure in place and all the comments and criticism are always followed up and thoroughly investigated and appropriate action taken when necessary.
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