We are continually looking to turn out patients’ feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.

We’d like to hear from you if you are pleased with the service you’ve received.

We’ll let the staff involved know and share the good practice across our teams.

We would also like to hear from you if you have a suggestion on how we can do things better to improve our patients’ experiences.

If you are unhappy with your experience at the surgery we will call you back as soon as we can and try to put things right

• To make a formal complaint, in line with the official NHS Complaints Procedure